FAQ- Registering for Programs
Q. Can I register for Recreation programs online?
A. Yes. For instructions how to do so, follow this link: How to Register for an Activity
Q.How do I create an online account to register for a program/activity on the website?
A. Follow this link for instructions: How to create an Account
Q. Once I register for an activity, will I receive any notice or reminder that the program is starting?
A. The only confirmation you will receive after an online registration is an email receipt. You will not receive any further reminders. If you register by mail, you will receive an email receipt if we have your email address. Otherwise, you will only be notified if there is not space available. We do not send reminders of programs starting.
Q. My child is on a wait list for a program. How will I know when a spot has opened up?
A. You will receive an email notification. If you let us know in advance you would prefer a phone call, we'll call you when your child is moved from the wait list. If, after the email notification has gone out and we haven't heard from you, we will call you. Keep in mind that we use the information that's in your online account, so it's important that it's up-to-date and accurate.
Q. How do I know if my activity/program/class is canceled?
A. Go to our website www.aurorarec.com and a message will be on our web page as an Alert message.
Q. What is the refund/credit policy?
A. Refunds for programs will only be issued when a program is canceled by the department. Credits will be issued when there is a medical reason and must be used within 13 months of registration date by a member of the immediate family only. If you have a special financial hardship which precludes your family from participating in our program, contact the Director of Recreation & Aquatics, Chris Musshafen, at 652-8866.
Q. What is the date that my child’s grade rolls up every year?
A. Your child’s grade will automatically roll up on June 12th every year starting when they are in kindergarten. Please call the office Monday – Friday from 8:30-4:30 if you need to update your child’s grade in our system. If your child is in kindergarten this year you will need to call the office.
FAQ - Seasonal Questions
Q. Must I have my child's immunization records to register for Hamlin Park Day Camp?
A. Yes. We can't accept any registrations without immunization information.
Q. What do I do if I my child has an updated immunization form after I have uploaded into the Online Health/ Immunization form?
A. Please upload the new immunization record to your account or call the office at (716)652-8866.
Q. How do I register for a pool membership?
A. Click on the link for instructions here: Pool Membership Instructions
Q. Can family living outside of my household be included in my Community Pool membership?
A. No. Only family living in your household may be included.
Q. Can I reserve facilities in a Town Park
A. Yes. You can reserve a shelter at The Community Pool Park, Warren & JP Nicely (West Falls) Parks by calling 716-652-4050. To reserve an athletic field at Knox, Warren, or JP Nicely, go to www.auorarerec.com pool/ park page or call the Recreation Dept. at 716-652-8866.
Q. Are summer swim lessons at the Aurora Community Pool cancelled when it is raining out?
A. Not if it is a light rain. Summer swim lessons are cancelled only if it is a heavy downpour, lightning, thunder or if the outside temperature is below 65. If unsure, call the pool at 716-652-6980, or check to see if there's an Alert message on the homepage of the website; cancellations are posted there.
Q. When do you cancel summer programs due to weather?
A. We try very hard to run our programs every day. We make the decision to cancel due to weather 30 minutes before the program begins. Please check the homepage of the website; cancellations are posted there.
Q. When is the Town of Aurora Independence Day celebration?
A. The Town of Aurora celebrates Independence Day July 3 with a parade down Main St., and activities, music, and fireworks in Hamlin Park. In the case of rain, fireworks only are on July 4.
Q. Does the Town of Aurora have a designated trick-or-treating day for Halloween?